At Clashstudio, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our website and services. By shopping with us, you agree to the practices described below.

1. Information We Collect

When you interact with our website, we may collect the following types of information:

• Personal Details: Name, email address, phone number, and billing/shipping address.

• Payment Information: Processed securely by third-party payment providers (we do not store your card details).

• Prescription Information: If you provide your eyewear prescription to complete an order.

• Account Information: If you create an account, we collect your login credentials and preferences.

• Website Usage Data: IP address, device type, browser, and pages visited.

• Cookies & Tracking Data: Used to enhance browsing, remember your preferences, and analyze performance.

2. How We Use Your Information

We may use the information collected for the following purposes:

• To process and fulfill your orders.

• To provide customer support and respond to inquiries.

• To personalize and improve your shopping experience.

• To send important updates such as order confirmations, shipping details, or service notices.

• To send marketing emails or promotions (only if you opt-in, and you can unsubscribe anytime).

• To detect and prevent fraud, unauthorized activity, or misuse of our services.

• To comply with legal requirements and regulations.

3. Sharing of Information

We never sell, rent, or trade your personal information. We may share your data only with:

• Payment Processors: To securely handle your transactions.

• Shipping & Delivery Partners: To deliver your orders to your chosen address.

• IT & Security Providers: For secure hosting, data storage, and website management.

• Legal Authorities: Only if required to comply with applicable laws, regulations, or legal processes.

4. Data Security

We use SSL encryption, secure servers, and industry-standard practices to protect your information. While no method of online transmission is 100% secure, we continuously update our security measures to safeguard your personal data.

5. Cookies & Tracking Technologies

Our website uses cookies to:

• Remember your shopping preferences.

• Enable smooth checkout and account login.

• Improve site performance and functionality.

• Understand how visitors use our website.

You can disable cookies in your browser settings, but some parts of the site may not function properly.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.

• Request corrections or updates to inaccurate information.

• Request deletion of your personal data (except where we must keep it for legal or business purposes).

• Opt out of marketing emails at any time.

To exercise these rights, please contact us at [Your Email].

7. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect information from children. If you believe a child has provided us with personal data, please contact us so we can remove it.

8. Third-Party Links

Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices of those websites, and we encourage you to review their policies before sharing information.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect new services, legal requirements, or security updates. All changes will be posted on this page with the updated “Effective Date.”

.

10. Data Retention

We keep your personal information only as long as necessary to provide our services and comply with legal or business obligations. When no longer needed, your data is securely deleted or anonymized.

11. International Data Transfers

If you are accessing our website from outside [Your Country], your data may be transferred and processed in other countries where our partners or servers are located. We take steps to ensure your data receives the same level of protection regardless of where it is processed.

12. Marketing & Communication Preferences

You may choose to receive updates, offers, or newsletters from us. You can manage your preferences or unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

13. Sensitive Information

We only collect sensitive data such as your vision prescription when you voluntarily provide it for order fulfillment. We treat such information with the highest level of confidentiality and do not use it for any purpose other than completing your eyewear order.

14. User Responsibility

You are responsible for keeping your account login credentials secure. We recommend using a strong password and not sharing it with others.